The Many Questions of Risk: Toward a Triplet of Triplets
Wednesday, January 6th, 2010Note: Article updated on 17 Jan 2010
In 1981, Kaplan and Garrick published a paper entitled “On the Quantitative Definition of Risk” that defined risk as the set of all ordered triplets comprised of answers to the following triplet of questions (Kaplan and Garrick 1981):
- What can go wrong?
- How likely is it to go wrong?
- What are the consequences?
These three questions set the stage for what most risk professionals consider to be the fundamental questions of risk assessment. In recent years, more questions have been suggested, including:
- How much uncertainty is present in the analysis? (Lowder 2008)
- Over what time frame? (Haimes 2009)
- Are these risks tolerable?
In 1991, Professor Yacov Haimes offered a second set of three questions focused on the practice of risk management (Haimes 1991):
- What can be done?
- What options are available and what are the benefits and costs of each?
- What impact do these options have on future options?
Mr. Bob Ross offered a few more interesting risk questions, including several for establishing the risk context (Ross 2009):
- What are my risk management responsibilities?
- What outcomes and objectives am I expected to achieve?
- How are risks perceived by those to whom I am answerable?
Ross also offered a few more for risk management (labeled risk response or more generally risk treatment):
- What could I do about it? (the “options” part of the second Haimes risk management question)
- What should I do about it?
- What will I do about it?
And a few more on risk management effectiveness:
- How well is my chosen course of action working?
- Has anything changed that requires altering my existing risk management measures?
- Are there current trends and/or potential future developments that could require altering my existing risk management measures?
At a high level, Dr. Tony Cox summarizes all of risk analysis in terms of four high-level questions as follows (Cox 2009):
- How bad is it? (Risk Assessment)
- What to say about it? (Risk Communication)
- What to do about it? (Risk Management)
- Who to blame for it? (Risk Attribution)
Seeing how the ultimate goal of studying risk in general is to communicate risk knowledge to people that can then use it to make better (i.e., risk informed or risk supported) decisions. Risk communication, then, must consider the following lower-level questions that would help analysts decide on what to say about risk (Morgan et al. 2002; Apgar 2006):
- What does the intended recipient think or know?
- What does the recipient need to know?
- How should it be told?
Mr. Bob Ross offered the following additional questions for risk communication:
- Between whom does it need to be communicated?
- How can the necessary risk information be most effectively communicated?
Of course, there is always the risk that a communication goes south, thus we should also entertain the questions:
- How likely is it that the communication will work?
- How bad would it be if it doesn’t?
If you look carefully at these questions, you might find some overlap among them and also find that they may be interpreted in different ways by different people. In fact, we could consolidate all of these questions into a triplet of risk analysis triplets. These are summarized as follows. Given a clearly and precisely specified situational context (e.g., security context), risk analysis centers on the following nine broad questions:
Risk Assessment Triplet
- What can happen? Answer: scenarios characterized by the pairing of cause and outcome, where associated with outcome is the time frame
- How likely is it? Answer: product of probability of cause and probability of outcome given cause; uncertainy in the answers is captured using imprecise probabilities
- How bad would it be? Answer: severity of the cause/outcome pair
Risk Communication Triplet
- What does the recipient presently think, know and perceive? Answer: the recipient’s mental model and lens for interpreting and integrating new information
- What does the recipient need to know? Answer: key messages to improve the recipient’s understanding
- How should it be told? Answer: in what form must the information be communicated and who should communicate it, this includes all risks associated with communications
Risk Negotiation Triplet*
- What can be done? Answer: the types of changes that can be made in the time frame of interest
- What options are available? Answer: Answer: real feasible options that are available with assessed benefits and costs of each, where benefits and costs include impact on future options, and all assessments include uncertainty
- What should be done? Answer: compares benefits, costs and risks of each option in addition to other factors with a variety of non risk-related alternatives including the “do-nothing” option
*Note: In this context, Risk Negotiation refers to an organization’s discussions and deliberations around a variety of risk treatments relative to the organization’s attitude and tolerance for risk.
Risk management revisits this triplet of triplets over and over again in perpetuity. With time, we learn how well our choices fared through continuous analysis and reanalysis of our systems and their environments. With every action we take, the systems we protect respond with new or modified risks with updated probabilities and severities, and new options and considerations emerge while others become infeasible or irrelevant. And of course, with time and change comes new uncertainties and misunderstandings, both of which require the dedicated attention of risk professionals to study and resolve.
References
Apgar, D. (2006). Risk Intelligence: How to Manage What You Don’t Know. Harvard Business School Press (ISBN 1591399548).
Coles-Kemp, L. (2009). “The Effect of Organisational Structure and Culture on Information Security Risk Processes.” Risk Research Symposium (link here).
Cox, L. A. (2009). “Traditional and Current Risk Analysis.” Presented at the MORS 2009 Workshop, April 2009 (link here).
Haimes, Y. Y. (1991). “Total Risk Management.” Risk Analysis, Vol. 11, No. 2, pp. 169-171 (doi link).
Haimes, Y. Y. (2009). “On the Complex Definition of Risk: A Systems-Based Approach.” Risk Analysis, Vol. 29, No. 12, pp. 1647-1654 (doi link).
Kaplan, S. and Garrick, B. J. (1981). “On the Quantitative Definition of Risk.” Risk Analysis, Vol. 1, No. 1, pp. 11-27 (doi link).
Lowder, J. (2008). “The Difference Between Quantitative and Qualitative Risk Analysis and Why it Matters (Part 1).” BlogInfoSec.org (link here).
Morgan, M. G., Fischhoff, B., Bostrom, A. and Atman, C. (2002). Risk Communication: A Mental Models Approach. Cambridge University Press (ISBN 0521002567).
Ross, R. G. (2009). “Total Risk Management Revisited.” Working Paper.